General Hire Information – FAQ and Terms and Conditions
What power is required for a Bouncy Castle hire?
Power can be provided from your house from a standard wall plug or a generator provided by Event Hire if required.
How much space is required?
Marquee sizes, Bouncy Castle sizes and Pool sizes for amusements are all listed on our website www.eventhire.co.nz
If you cannot find the measurements for the item you are wanting to hire, please email us on firstname.lastname@example.org
Soft Archery works best with 10mx20m space available to allow room for running and inflatable bunkers. However we can make it work with the space you have available and extra space is a bonus!
Which surfaces can the your hire item(s) go on?
Our Bouncy Castles can go indoors*, on grass, concrete, bark, gravel…. Extra fees will apply if weights are required to hold the Bouncy Castle down in lieu of pegs.
Marquees can also go on all outdoor surfaces and extra fees will apply if weights are required to hold the Marquee down in lieu of pegs.
Water amusements- Our pools can also go on any outdoor surfaces.
Can adults use the hire item(s)?
Yes! All of our Bouncy Castles can be be used by Adults. The same goes for our amusements e.g. Water Rollers, Bumper Boats and Soft Archery…
What is your Wet Weather cancellation policy?
The Hirer may cancel the Bouncy Castle hire due to Wet Weather one day before the hire is due to take place. A full refund will be given.
What payment types do you accept?
Online bank transfer, EFTPOS, Cash, Checkfront (our online booking system). If you require a different method of payment please let us know email@example.com
How can I book a hire item?
What access do you need to the site?
For all amusements, we need access with a width of 1m minimum e.g. an outdoor gate needs to be able to fit a sack-barrow with a Bouncy Castle on it, so 1 metre is the minimum width we can work with
Can I pick up the hire item(s) myself and return it after use (dry hire)?
Yes you can! You will need a big enough vehicle e.g. a ute or a trailer and some muscle
Where is your office located?
For our Christchurch hires, we are based at 6D Michelle Road, Wigram. Contact us in advance to organise pick up and drop off times as we are out and about often. 0276277833 or firstname.lastname@example.org
For our Timaru hires, we are based at 96 King Street, Redruth, Timaru 7910. This is a lock up and a staff member will need to be on site. Arrange pick up and drop off times in advance and call 0276277833 with any issues.
Marquees, Bouncy Castles, Amusements and General Hires are to be returned in the same condition as they were in upon warehouse departure.
The following conditions may incur additional fees to the Hirer:
- Damage to the hire item(s)
- Issues with cleanliness of the hire item(s)
- A late return of the hire item(s)
- Missing pieces of the hire item(s)
Upon receiving your hire, via delivery or pick up, the Hirer must notify us of any issues with the hire item(s) immediately. These will be rectified to the best of Event Hire’s ability otherwise a credit of hire item(s) will take place.
Health and Safety:
During the use of the hire item(s) it is the Hirer’s responsibility to manage the Health and Safety of participants and equipment involved in the use of the hire.
If an Event Hire staff member is hired, it is their responsibility to manage the Health and Safety of participants and equipment involved in the use of the hire.
Postponements and Cancellations:
The Hirer may cancel a Bouncy Castle hire due to Wet Weather one day before the hire is due to take place. A full refund will be given.
Cancellations of hire item(s) will incur a 20% non refundable deposit/fee.
Postponements can be made with adequate notice and reasoning. The amount paid to Event Hire remains credited to the Hirer for 12 months.
Paying the deposit means that you accept the conditions of this quote.
Prices are subject to change without notice.
Extra fees will incur if hire item(s) require a generator or if they are being set up on a surface requiring weights e.g. concrete.
A deposit of 20% must be paid to secure your booking. This is non-refundable except in the case of a Wet Weather cancellation for a residential Bouncy Castle hire – a full refund will be given if we are informed one day before the event.
The full balance invoiced is due, and must have cleared, before your hire date.
Late payments will incur fees and be forwarded to debt collecting agencies. This will incur penalties & or collection costs to the hirer.
Travel fees will apply outside of the Christchurch and Timaru areas or if items are required to be transported to Timaru from our Christchurch branch.